Company Identity

Gre Jewelry (www.gre-jewelry.com)
Handmade Jewelry, Volos, GR

Contact Info

Address: Stratigou Fragkou 26, Volos 382 23, Greece

Phone: +30 697 7866 278

E-mail: info@gre-jewelry.com

VAT Number: EL113555034

G.E.MI. Number: 176688944000

Transactions – Availability

Purchases from our online store are made exclusively in euro.

The prices of the products that have an indication of availability are bound at the time of the order in favor of the consumer. For products that are not available or Upon Order, no price commitment can be made.

How to Order

You can order products from our e-shop in the following ways:

A) By phone at +30 697 7866 278, so you will be asked for information about the product you are interested in, as well as some personal information for the correct shipment of the products.

B) Through our online store. Based on the order details, our e-shop will contact you to confirm the order and to inform you about the shipping cost of the products and the delivery time.

Our e-shop is committed to complying with any relevant provisions regarding personal data. For any damage caused to the company by false information, the company can seek compensation based on the relevant provisions of the civil and criminal code.

Order cancellation

The customer reserves the right to cancel the order until the start of the shipping process (up to 24 hours from the registration of the order). To cancel or change the order you can contact us at tel. +30 697 7866 278 or via email at info@gre-jewelry.com.

If the shipping process has started, please read the section “Product returns” below.

Payments

Our e-shop allows you to pay for your order in the following ways:

A) Payment by credit / debit card through National Bank of Greece

Payment by credit / debit card (Visa, Mastercard, Maestro) is completely secure as it is made through the secure online system of the National Bank of Greece. You enter and complete the process in the bank environment for absolute security provided by the bank itself protected with SSL security certifications.

B) Direct bank transfer
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

IBAN BANK ACCOUNTS:

National Bank of Greece: GR7401102670000026700551232, in the name of DIMITRA MANOURA

C) Cash on delivery
You can pay the time you receive your parcel in cash, at your place, to the courier employee. This payment option is available only for orders within Greece.

Shipping Methods, Delivery Time and Expenses

Greece (1 – 5 Days)

Geniki Taxidromiki: 4,5€

Europe and Worldwide (5 – 10 Days)

DHL: 12€

Free shipping is available for all orders above 100€.

Product Receipt

Upon receipt of the products, please check the integrity of the products at the time you receive them and then sign the relevant receipt document. Your signature on the receipt form means that the product arrived at your place without damage.

In case of non-receipt of the product (and if a long time has passed since the registration of the order), please contact customer service at tel. +30 697 7866 278 or via email at info@gre-jewelry.com. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.

Products Returns

In case you are not satisfied with your purchase, you have the right to return the products you bought within 15 days from the date you receive them. Τhe products need to be in the same condition in which you received them, in the same packaging as they were delivered to you, together with the customer receipt. In any other case, returns will not be accepted.

Unfortunately, refunds are not available after you receive your orders. However, you have the right to choose among products of equal or greater value.

In case you wish to return a product you bought, contact us at tel. +30 697 7866 278 or via email at info@gre-jewelry.com.

Complaints Policy

We are by your side, at all times, before and after the delivery of our products, ready to solve any problem and question. At the phone number +30 697 7866 278 or via email at info@gre-jewelry.com you can ask your questions or report any problem you may encounter regarding our services and products.

After Sales Service

All products are provided after-sales service at tel. +30 697 7866 278 or via email at info@gre-jewelry.com.

Products

The company reserves the right to remove or change the characteristics of the products as well as the prices without notice.

Accept Terms of Transaction

Placing an order in our e-shop, either by phone or through the checkout order form, automatically means the acceptance of the above terms of transaction.